Ticketpop Outlets

To pay for tickets at WALMART or AMIGO you may use your Visa, MasterCard, American Express, Discover, a debit card from any banking institution, or you may pay in cash. To pay for tickets at THE MALL OF SAN JUAN you may use your Visa, MasterCard, American Express, Discover, or a debit card from any banking institution. You can not pay in cash here.  Virtual Money cards and Gift Cards are not accepted. Method of payment may vary by event depending on conditions established by the event’s production team.

To pick up your tickets at an Outlet, after buying them through Internet or by telephone, you must show to the service representative:

• A valid photo ID issued by the government (Commonwealth of Puerto Rico or United States) – or your passport (a valid ID must be issued by a government agency and include a photo and signature).
• The credit or debit card used to buy the tickets.
• Your Ticketpop ACCOUNT NUMBER.

NOTE: Tickets will only be release to the owner of the credit/debit card. Tickets will not be release if the name on the ID and credit card does not match – or if the photo on the ID does not appear to be the photo of the person asking for the tickets. Tickets can not be picked up by a third party. 

If the event is in Centro de Bellas Artes of Santurce, you can only buy your ticket at the box office of Centro de Bellas Artes to ensure that they can accommodate the wheelchair or to honor the 65+ Senior discount (for people over 65). Only 5% of the total tickets on sale will be reserved for each function, available until 72 hours before the event, to be sold at a 50% discount of the regular price to persons who are 65 years or older.

For ALL other events you can buy them at any Ticketpop outlet.

If you need to purchase a ticket for a person with mobility disabilities or who require the use of accessible features and waived his right to obtain the discount by law for disable person it can be purchased through our website using the link Accessible Seating or contact our Call Center. The day of the event may be require to present the disability ID issued by the Department of Health. Once you purchased the ticket by Internet or telephone no exchanges or refunds are not available.