Box Office

The Box Office at an event opens on the day of an event at least 2 hours prior the particular event hour. Not all events have Box Office service.

For some events Box Office services will be available through our MOTORPOP, depending on the event’s location facilities.

Payment Methods

To pay for tickets at a Box Office you may use your Visa, MasterCard, American Express, Discover, a debit card from any banking institution, or you may pay in cash. Virtual Money cards and Gift cards are not accepted. Method of payment may vary by event depending on conditions established by the event’s production team.

Important When Picking Up Tickets

To pick up your tickets at the Box Office, please locate the window (or line) for Ticket Pick-Up (“Will Call”). You must show to the box office representative:

  • A valid photo ID issued by the government (Commonwealth of Puerto Rico or United States) – or your passport (a valid ID must be issued by a government agency and include a photo and signature).
  • The credit or debit card used to buy the tickets.
  • Your ACCOUNT NUMBER.

NOTE: The Box Office will only release tickets to the owner of the credit/debit card. Tickets will not be release if the name on the ID and credit card does not match – or if the photo on the ID does not appear to be the photo of the person asking for the tickets. Tickets can not be picked up by a third party.