Terms and Conditions

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Welcome to the section where we explain the terms that apply to your purchases when you use our services! Our goal is to make your shopping experience easy, efficient, safe and clear. It is important that you read these terms carefully and agree to them before completing the purchase.

By using our page to purchase tickets or access to events, you are accepting the Terms and Conditions detailed below. The Terms and Conditions may be updated from time to time.  

Ticketera® provides ticket processing, marketing, box office management and Ticketera® LIVE provides live broadcast service "On Demand" or "Pay Per View" of presentations and concerts of third parties through the platforms www.ticketera.com and live .ticketera.com, both operated by TiX.By LLC for purchases made in Puerto Rico. Purchases made in the United States, excluding Puerto Rico, are operated by TiX.By USA LLC (collectively “TiX.By”). TiX.By is a leading provider of transaction processing services and financial applications and owns the Ticketera® brand.

The terms and conditions of use of the Ticketera® service are as follows. By using the Ticketera® service, you agree to comply with these Terms and Conditions.

 

  1. Changes in terms and conditions

TiX.By reserves the right to change or discontinue at any time any feature or aspect of the Ticketera® service including, without constituting an exhaustive or exhaustive list, content, hours of availability and equipment necessary to access its use.

TiX.By reserves the right to change or modify at any time the terms and conditions applicable to the use of the Ticketera® service or any of its parts, or to impose new conditions, such as additional or modified fees and charges. Any change, modification or elimination will be effective immediately when published to the portal http://www.ticketera.com or by any suitable means of notification. Any use of the Ticketera® service that is subsequent to such notification will constitute acceptance of such changes, modifications, additions or deletions.

 

  1. User conduct

 

You may use Ticketera® services for legal purposes only. Any conduct that TiX.By considers that potentially generates civil liability or violates any law, or that in any other way restricts or prevents the use and enjoyment of the Ticketera® service by any other user is prohibited.

 

  1. Use at your own risk

 

You expressly agree that you will use the Ticketera® service at your own risk. You will be responsible for protecting the confidentiality of your password, if any, and of all activity that occurs under your account. If you find out or suspect that a third party is accessing your account without your authorization, you must notify it immediately to info@tixbyllc.com or 787-305-3600.

 

  1. Service guarantee

 

The Ticketera® service is provided as is ("as is"), without express or implied warranties of any kind (including without being an exhaustive or exhaustive list, guarantees of title or implicit guarantees of merchantability or suitability for a particular use) , other than those implicit guarantees or not subject to exclusion, restriction or modification under the laws applicable to this agreement.

TiX.By, its officers, directors, employees, shareholders, agents, content providers or licensors or assignors do not guarantee a service free from interruptions or errors. Nor do they guarantee the results that may be obtained from the use of the Ticketera® service, the acquisition of tickets or the precision, accuracy and correctness of any information, service or merchandise provided through the Ticketera® service.

 

  1. Disclaimer

 

This disclaimer applies to any damages caused by lack of compliance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, failure in communication lines, theft or destruction or unauthorized access, be it for breach of contract, tortious actions, negligence or any other cause of action. You specifically acknowledge that TiX.By and its agents are not responsible for defamatory, offensive or illegal conduct of other users or third parties and that the risk of harm for the foregoing rests entirely with you.

 

  1. Limitation of liability and indemnity

 

Under no circumstances will TiX.By, its agents or any other person or entity involved in the creation, production, sale or distribution of tickets be liable for any damages, including without constituting an exhaustive or exhaustive list, direct, indirect, incidental damages, special, consequential or punitive arising from the use or inability to use the Ticketera® service.

By using the Ticketera® service, You agree to defend, indemnify and exonerate TiX.By, its affiliates and their respective directors, officers, shareholders, employees, agents and assigns from, and against, claims and expenses, including attorney's fees, resulting from your use of the Ticketera® service .

 

  1. Equipment use

 

You will be solely responsible for obtaining and maintaining all the telephone, computer, tablet and other equipment necessary to access and use ticketera.com, and for each and every one of the charges related to its use.

 

  1. Copyrights and trademarks

 

Ticketera® and other stylized versions of that name are trademarks of Tix.By LLC. All material subject to copyrights, trademarks and other proprietary information ("Intellectual Property") used as part of the Ticketera® service are the property of Ticketera® and their respective owners.

It is prohibited to modify, publish, transmit, participate in the transfer or sale, create derivative works or in any way take advantage of any part of this Intellectual Property. It is prohibited to upload, publish or make available in any other way on Ticketera® any material protected under copyright, trademark or any other proprietary rights without the express written consent of the owner of such rights. You will be solely responsible for any damages resulting from a violation of Intellectual Property, and you expressly release TiX.By from liability for such damages.

 

  1. Ticketera® content

 

Some of the content on Ticketera® is provided by third parties. Any opinions, advice, statements, services, offers or other information or content expressed or made available by users or third parties, including information providers, belong to their respective authors, owners or distributors and not to TiX.By. Neither TiX.By nor its agents or any third party information provider guarantees the precision, accuracy or usefulness of the content or its commercialization or suitability for your particular use. TiX.By does not endorse nor is it responsible for the accuracy or reliability of any opinion, advice or representation made on Ticketera® by anyone other than an employee or spokesperson of TiX.By while acting in their official capacity.

 

  1. Purchases in Puerto Rico

All purchases for events to be held in Puerto Rico will be completed through TiX.By LLC. Purchases for events in the United States that are not held in Puerto Rico will be completed through TiX By USA LLC.

 

  1. Payment methods

 

Various payment methods are accepted, including credit and debit cards. Only debit cards issued by banking entities located in Puerto Rico will be accepted. Payment methods for purchases made directly at headquarters may include cash payment.

 

  1. Price and availability

 

Ticketera® offers the ticketing service on behalf of event promoters, which means that we do not set ticket prices or determine seating locations or the duration of an event. The event promoter is responsible for determining the prices of your event tickets, the availability of your inventory and the duration of the content to be distributed by Ticketera® and Ticketera® LIVE.

 

  1. Charges

 

Tickets (and access to Ticketera® LIVE content) purchased through Ticketera® are subject to charges for services offered by Ticketera®. These may also include additional charges that are not established by Ticketera® and that may not necessarily be optional. The price established on the ticket (“ticket”) that gives you access to a face-to-face or online event represents the cost of admission and does not necessarily include all applicable service and processing charges. The charges for the services that Ticketera® offers when processing an order are not refundable, even if the event is canceled or postponed since the services were provided when processing the purchase. In addition, there are additional charges that may vary by event or facility and are charges imposed by the promoter or facility; They are not charges imposed by Ticketera®.

 


Here is a detail of the Charges:

     

Charge

What is it?

Who establishes the charge?

Refundable?

Ticket

Right of Admission. Ticket price as established by the promoter and endorsed with the Department of the Treasury for events in Puerto Rico.

Promoter

Yes

Ticket IVU Ticket

Ticket price tax as established by the Puerto Rico Department of the Treasury.

Puerto Rico Department of the Treasury

Yes

Service Fee Service

Charge applied to each ticket for the services provided to make the ticket sale possible.

Ticketera®

No

Service Fee IVU Service Fee

Tax as established by the Puerto Rico Department of the Treasury.

Puerto Rico Department of the Treasury

No

Promoter Fee

Fee per ticket established by the Promoter of the Event.

Promoter

Yes

Promoter Fee IVU Promoter Fee

Tax as established by the Puerto Rico Department of the Treasury.

Puerto Rico Department of the Treasury

Yes

Club Seat Fee

Fee established by the Puerto Rico Coliseum per ticket in the Club Seats sections (113, 114 and 115).

Coliseo de Puerto Rico

Yes

Club Seat Fee IVU Club Seat Fee

Tax as established by the Puerto Rico Department of the Treasury.

Puerto Rico Department of the Treasury

Yes

Facility Fee

Charge established by the venue or locality where the event is held.

Headquarters or location

Yes

Facility Fee IVU Facility Fee

Tax as established by the Puerto Rico Department of the Treasury.

Puerto Rico Department of the Treasury

Yes

Order Fee

Charge per order, regardless of the number of tickets, for the services that make online and telephone purchases possible. Applies only to purchases on the website and Telephone.

Ticketera®

No

Order Fee IVU

Tax of the Order Fee as established by the Puerto Rico Department of the Treasury.

Puerto Rico Department of the Treasury

No

Non-refundable charges are those of the services provided at the time of purchase.

 

Likewise, as required, Ticketera® pays the IVU to the Department of the Treasury once the service is provided.    

 

* The information in this table may vary from time to time so you should review it before each transaction.

 

  1. Taxes (IVU, applicable only in Puerto Rico)

 

Ticket prices, service charges and additional charges are subject to Sales and Use Tax (“IVU”) and other additional taxes that are applicable within the jurisdiction of Puerto Rico.

 

  1. Ticket Delivery

 

If you choose to receive your tickets through the Print-at-home option, you can print it (s) and present it (s) at the entrance of the venue where the event will take place. For tickets obtained through Email E-Ticket, you will only have to show the ticket on your mobile device at the entrance of the event.

 
The purchase of ticket (s), or sales by a third party is not authorized.


  1. Internal rules and regulations of the premises

 

The ticket holder acknowledges all risks incidental to the event for which the ticket is being issued, whether they have occurred before, during or after the event. Upon admission, the ticket holder agrees to comply with all laws, statutes, regulations, ordinances, and rules applicable to the venue where the event will take place. Failure to comply with the local rules may result in your expulsion from the event. In accordance with its own internal rules and regulations, venue management may reserve the right to refuse admission of any individual whose behavior appears to be questionable. Their expulsion from the event cancels the ticket and with that, the bearer of the same in an informed and voluntary manner waives any claim for refund of the ticket price or any associated service or delivery charges. Under 16s must be accompanied by an adult.

Lost, stolen or mutilated tickets will not be honored. In the event that duplicates of the ticket are presented, the venue reserves the right to refuse entry to the ticket holders.

TiX.By is not responsible for any act carried out by the management of the premises towards the ticket holder and / or his companions.

 

  1. Returns and Exchanges

 

Every sale is final. No cancellations or changes are made to orders already processed. There are also no reprints of tickets already purchased, except in some circumstances as explained in the section below.

 

  1. Cancellations and Postponements of public show events and Ticketera® LIVE

 

Cancellations of events that take place in Puerto Rico are regulated by the Office of Services to the Promoter of Public Shows of the Puerto Rico Department of the Treasury (only in Puerto Rico). The date, time and place of the event may be subject to change. If any of the aforementioned changes arise, it will be the responsibility of the promoter to manage the refund of the ticket price and the tax applicable to the ticket price.

If an event is canceled or postponed, the event promoter communicates the changes and instructions on the refund through some means of communication, including sending a communication to the email used to purchase tickets to the event. If the event is canceled, the buyer will have 30 days to submit a refund claim. In the event of a change in the date, time or place of the event, the buyer will have 15 days to submit their claim for reimbursement with the promoter.

Ticketera® processing and service charges are non-refundable. For Ticketera® LIVE events, there will be no refund due to lack of access and / or difficulties in accessing the internet connection and / or electricity.

 

  1. Copyright for Ticketera® LIVE events

 

The copyright on the images and video belongs to the owners thereof. In compliance with the copyright of their holders, links to access events through the live streaming system, "Pay Per View" or "On Demand" cannot be shared or resold to third parties.

The material accessed through the Ticketera® LIVE service is for residential use only. No commercial use of Ticketera® LIVE broadcasts in public places. The content distributed and / or displayed by Ticketera® LIVE may not be accessed or viewed in commercial places such as bars, restaurants, hotels or public places. Neither the online content nor the presentations distributed by Ticketera® LIVE may be reproduced, duplicated, copied, visited, saved, retransmitted in any form or electronic or mechanical means, sold, resold or exploited in any way. The client may not, for any reason, alter, edit, supplement, omit or circumvent any element received as part of the Ticketera® LIVE service, including the insertion of trackers or advertisements immediately before, during or after the exhibition or transmission of the program .

 

  1. Limitation of liability in Ticketera® LIVE events

 

The material produced through our site is produced in good faith for the general audience. The material distributed through "live streaming", "On Demand," and / or "Pay Per View" belongs to third parties with whom TIX.BY only has contracted the rights to distribute the content. The content of the transmissions is the property of third parties who hold and represent to have the intellectual property rights of everything contained in the transmissions. We are not responsible for any loss, damage or expenses incurred as a result of any circumstance or expression made through our page or the Ticketera® LIVE transmissions. We do our best to keep the page as up-to-date as possible, but in view of the nature of constant changes we are not responsible for the accuracy of the information contained and the opinions that may be expressed on our page.

 

  1. Access and system requirements for Ticketera® LIVE events

We will do our best to ensure that the availability of content on our site is uninterrupted and that transmissions are error-free. However, due to the nature of the internet, this cannot be guaranteed. The user is recommended to have a device with a system capable of receiving high-resolution audiovisual content transmission for online events (streaming). Ticketera® is not responsible for any decrease in the quality of the event due to the use of a system with lower requirements and / or capacities.

In the case of "live streaming" and / or "Pay Per View", the client will be responsible for being connected from the beginning of the "live streaming" since they will not be able to go back once the transmission has started and at the end of the event, the access to content. The content will only be given access to one customer device; If access requests are identified under the same link, only the first access that is identified and connected to the transmission will be honored.

In the case of "On Demand", the customer will have 24 hours from completing the acquisition transaction to access the content. The client will be able to access the content as many times as they want within 24 hours. The content will only be given access to one customer device; If access requests are identified under the same link, only the first access that is identified and connected to the transmission will be honored.

 

  1. Links to other pages and offers of third parties

 

Ticketera® is not responsible for the content of third-party pages promoted on its page, nor for expenses or damages incurred as a result of these. Ticketera® is not responsible for or provides any guarantee on product availability, prices, shipping, satisfaction or any other matter related to products and / or services that are promoted through third party links. We suggest reviewing the terms and conditions of these third party links and their business practices prior to conducting any transaction with them.

 

  1. Discount for the Elderly 65 years and older (only in Puerto Rico)

 

A minimum of 5% of the total tickets for sale of each performance will be reserved for people 65 years or older at a discount of 50% of the regular ticket price. This discount will be available up to 72 hours before the event and only applies to the regular price of the ticket, not to service charges or other additional charges established by Ticketera®. To apply this discount, it is required to make the purchase by presenting a valid and current identification, with a photo and date of birth, issued by the Commonwealth of Puerto Rico. The Senior person will be required to be present at the entrance of the event and must present their photo identification to gain entry to the event. This discount will only be valid for events held in a location that is owned or operated by the Commonwealth of Puerto Rico.


  1. Discount for people with disabilities

A discount of 50% of the regular price of the ticket will be applied to people with disabilities. This discount only applies to the regular price of the ticket and not to the service charges or other additional charges established by Ticketera®. To apply this discount, the purchase must be made by presenting the card issued by the Puerto Rico Department of Health that certifies the impairment. It is required that the person with a disability be present at the entrance of the event and must present their photo identification to gain entry to the event. This discount will only be valid for events held in a location that is owned or operated by the Commonwealth of Puerto Rico.

  1. COVID-19 Warning:

There is an inherent risk of exposure to COVID-19 wherever people gather. COVID-19 is an extremely contagious disease that can lead to serious illness and death. By attending an event, you assume all risks and dangers that arise from or are in any way related to the risk of contracting a communicable disease or illness, including, but not limited to, exposure to COVID-19 or any other bacteria, virus, or other pathogen. capable of causing a contagious disease or illness, whether the exposure occurs before, during, or after the event, and regardless of how it was caused or contracted, and you hereby disclaim any and all claims and potential claims against TiX.By, Ticketera® and the Event Organizer and against any company affiliated with TiX.By, Ticketera® or the Event Organizer, in relation to such risks and dangers.

 

  1. Entire agreement

The user / holder of tickets obtained through the Ticketera® service is responsible for reading and complying with these Terms and Conditions, as well as any policies, rules and / or terms and conditions established by the promoters of the event and the owners of the facilities where the event will take place.

 

  1. Applicable laws

 

These Terms and Conditions shall be interpreted in accordance with the laws of the Commonwealth of Puerto Rico. Any cause of action of any nature that arises under these Terms and Conditions will be initiated in the Commonwealth of Puerto Rico.

  1. Dispute Resolution

These Terms and Conditions are governed and interpreted under the laws of the Commonwealth of Puerto Rico. Any claim or dispute arising from the services subject to these Terms and Conditions will be submitted to arbitration before the American Arbitration Association in accordance with its Consumer Arbitration Rules.

Questions

If you have any questions, concerns or comments about these Terms and Conditions, please email us at: legal@tixbyllc.com.



Updated on October 19, 2021